Contact Center Software Market to Surge to US$ 137.75 Billion by 2030, Growing at a 21% CAGR

Customer assistance is one of the tasks that an intelligent call center platform created by Observe.ai helps human operators with. Natural language processing techniques based on artificial intelligence are used to analyze the interactions that operators have with customers. The program also has the ability to transcribe each call and perform sentiment analysis in an attempt to ascertain the caller's degree of enjoyment.